Certified Aviation Manager (CAM) Practice Test

How should a newly-hired aviation department manager begin to rebuild trust in a team with low morale?

1. Assign all employees administrative duties

2. Describe personal aspirations and hopes for the team

3. Ask employees to share their feelings

4. Implement a flexible work schedule

The correct answer is: Describe personal aspirations and hopes for the team

In a situation where trust needs to be rebuilt in a team with low morale, describing personal aspirations and hopes for the team is a powerful approach. This strategy helps to establish transparency and fosters an environment of openness. By sharing personal goals and visions, the newly-hired aviation department manager encourages team members to connect on a more personal level, which can significantly enhance their sense of belonging and engagement. Furthermore, openly discussing aspirations cultivates a collaborative atmosphere where team members feel valued and recognized. It allows them to see that the manager is invested not just in the work, but also in their collective growth and success. This can motivate individuals as they begin to feel more aligned with the manager's vision, thus fostering a stronger team dynamic. In contrast, choices like assigning administrative duties might not address underlying morale issues and could diminish the sense of purpose among employees. Asking employees to share their feelings, while important for gauging morale, may not provide immediate direction or clarity on how to move forward effectively. Implementing a flexible work schedule may improve work-life balance but is less focused on rebuilding trust directly compared to sharing personal aspirations and fostering a vision for the team.