Certified Aviation Manager (CAM) Practice Test

What training integrates technical skills, human factors, and interpersonal skills to improve organizational health?

1. Management by objectives

2. Human resource management

3. Maintenance resource management

4. Total quality management

The correct answer is: Management by objectives

The concept that integrates technical skills, human factors, and interpersonal skills to enhance organizational health is Total Quality Management (TQM). TQM is a comprehensive approach that seeks to improve the overall quality of an organization's outputs by focusing on continuous improvement in all aspects of operations, which includes employee involvement and developing their skills. While Management by Objectives (MBO) focuses primarily on setting and achieving specific organizational goals, it does not encompass the holistic approach to improving organizational health through the integration of various competencies like interpersonal relationships and human factors. Human Resource Management (HRM) primarily deals with managing the workforce effectively but does not inherently integrate technical and human factors in the way TQM does. Maintenance Resource Management (MRM) is more specifically targeted at improving safety and efficiency in maintenance operations and does not cover the broader organizational health aspects. In contrast, Total Quality Management emphasizes a culture where all employees are engaged in improving processes, products, services, and the overall work culture, making it the most suitable answer for the question as it promotes an integrated approach to enhancing organizational effectiveness.