Certified Aviation Manager (CAM) Practice Test

Which of the following is an example of a Tactical Goal for an Aviation Department?

1. Provide monthly aircraft utilization reports

2. Respond to client's questions within two hours

3. Decrease operating expenses by 10 percent

4. Obtain a 12 percent rate of return

The correct answer is: Provide monthly aircraft utilization reports

A tactical goal is typically a specific objective that supports broader strategic goals and is aimed at improving processes or operational efficiency. Providing monthly aircraft utilization reports serves this purpose as it involves concrete actions that can be taken to monitor and optimize the use of available aircraft within the aviation department. This practice not only helps in tracking performance metrics but also provides the necessary insights for decision-making and resource allocation. The other options, while important, serve different roles within an organization. Responding to client questions within two hours, while a service-oriented goal that fosters customer relations, is more about operational responsiveness than tactical direction. Decreasing operating expenses by 10 percent is a strategic goal focusing on financial improvement, while obtaining a 12 percent rate of return is more aligned with long-term financial strategy rather than the operational focus typical of tactical goals. Thus, offering monthly utilization reports directly ties into the day-to-day management and efficiency of the department, aligning it perfectly with the definition of a tactical goal.